Privacy Policy

Privacy Policy

Introduction

Welcome to https://insured-house-clearance-professionals.vibereports.co.uk (the “Website”). We, Insured House Clearance Professionals, are committed to protecting your privacy and ensuring the security of your personal data. This comprehensive Privacy Policy explains our practices regarding the collection, handling, and protection of information from our users worldwide.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please note that this policy does not extend to third-party websites, apps, or services linked to ours, as they have their own privacy policies governing user data collection.

Processing Activities

This Privacy Policy is relevant when you engage in the following activities:

  1. Using Our Services: When you register and use our applications, services, or tools as an authorized user, we collect and process your personal information.
  2. Visiting Our Websites: Every time you access or interact with our websites, linked to this Policy, your device communicates certain data, which helps us improve and personalize your experience.
  3. Communication: This includes receiving newsletters, emails, phone calls, or text messages from us, where we may gather contact preferences and communication history.

Personal Data Collection

We collect various types of personal information to enhance our services and tailor them to your needs:

  • Account Information: Details required to create and manage your user account, such as name, email address, and password.
  • Payment Information: Data related to transactions, including payment method, billing address, and order history.
  • Financial Information: This may include bank account details or financial records for billing and accounting purposes.
  • Purchase Information: Records of products or services you have purchased from us, along with associated quantities and prices.
  • Mobile Device Identifiers: Unique identifiers like IP addresses, device IDs, or mobile carrier information to facilitate user experience.
  • Location Data: Information about your physical location when using our location-based services or providing consent for tracking.
  • Feedback and Reviews: Any comments, suggestions, or ratings you share with us to improve our products and services.
  • Social Media Information: Details from social media platforms when users choose to log in through these accounts for seamless access.
  • Product Interest: Data about products viewed, searched for, or added to shopping carts to personalize marketing efforts.

We obtain this data through direct user input, automatic collection tools, and partnerships with third parties who assist us in providing services.

Cookies and Tracking Technologies

We employ cookies and similar tracking technologies to enhance your experience and gather analytics:

  • Strictly Necessary Cookies: These are essential for website functionality, ensuring basic interactions and maintaining security.
  • Preference Cookies: Used to remember user preferences, language settings, and customization options.
  • Analytics Cookies: Track website usage, enabling us to understand user behavior and improve our services.

Users can manage their cookie preferences through our Cookie Manager, allowing them to control non-essential tracking.

Data Retention and Deletion

We retain personal data for the following periods or as required by law:

  • Account Information: As long as your account remains active or until you request its deletion.
  • Transaction Records: For financial record-keeping, typically 7 years after the transaction.
  • Customer Support Interactions: Until the issue is resolved or the matter becomes inactive.
  • Marketing and Communications: Until you opt out or for a period of 24 months, whichever is longer.

Once the purpose for data retention is fulfilled, we securely delete or anonymize your personal information.

Security Measures

We implement robust security protocols to safeguard your personal data:

  • Employing industry-standard encryption for secure data transmission.
  • Utilizing secure third-party processing partners who adhere to strict privacy and security standards.
  • Regularly reviewing and updating our security practices to adapt to emerging threats.

Children’s Privacy

We do not knowingly collect or solicit personal information from children under 18 years of age. If we discover that a child has provided us with such data, we will take steps to delete it promptly and notify parents or guardians.

Your Rights

Depending on your jurisdiction, you have various rights regarding your personal data:

  • Access: The right to request access to the personal data we hold about you.
  • Rectification: To rectify inaccurate or incomplete information.
  • Erasure (Right to be Forgotten): To request the deletion of your data in certain circumstances.
  • Restriction: Limit our processing of your data for specific purposes.
  • Data Portability: Obtain a copy of your data in a structured, commonly used format.
  • Objection: Object to the processing of your data based on legitimate interests or consent.
  • Non-Discrimination: Be free from biased treatment due to exercising your data rights.

To exercise these rights, please contact our Data Protection Officer using the details provided below.

Changes to Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any significant changes will be notified on our Website, and updated policies will be posted here. We encourage users to review this page periodically for the latest information.

Contact Information

For any queries, data-related requests, or complaints, please contact us:

  • Email: [email protected]
  • Mail: Data Protection Officer, Insured House Clearance Professionals, [Address]